cxLoyalty - Applications Support Customer Service & Call Center - Silver Spring, MD at Geebo

cxLoyalty - Applications Support

3.
8 Full-time 1 hour ago Full Job Description Web Engineer, Akamai Web Application Firewall Are you an engineer that is proficient in web servers and web application security? Can you help us automate tasks and processes using PowerShell and AWS management tools? We're looking for a Web Engineer with experience with designing and implementing a security architecture which mitigates web applications attacks and threats.
About Us cxLoyalty, a JP Morgan Chase Company, is a global leader in loyalty and engagement solutions.
With 35 years of experience and 200 million consumer touchpoints worldwide, cxLoyalty's unique combination of platform, content and delivery at scale set us apart in the marketplace.
Over 3,000 leading banks, retailers, travel and telecom companies worldwide select cxLoyalty to design, administer and fulfill loyalty and engagement programs that strengthen and expand the value of their customer relationships.
Our ideal candidate would be described like this:
Great communicator with both strong verbal and written communication skills.
Ability to prioritize and multi-task in a fast-paced working environment.
Manages and delivers projects and solutions on time.
Outstanding customer service skills.
Can effectively manage time.
Combines a strong sense of ownership with a can-do attitude.
Key responsibilities include (but are not limited to) the following:
Perform daily administration of Akamai web application firewall, DOS protection and ION configuration, including deployment, configuration and tuning.
Perform SSL certificate certification creation and renewal on web servers, F5 and Akamai.
Assess threats, risks and vulnerabilities to environment and provide guidance on how to implement configuration to strengthen security posture Onboard new hostnames in Akamai and apply Layer 3/7 rules as recommended by application owners Manage Service Level Agreements, documentation, and policy/procedure related to servers, F5 and web application firewall.
Participate in the after-hours on-call rotation and respond to business emergencies.
Resolve escalated issues from the IT Service Desk and other IT departments.
Proactively monitor servers to anticipate and mitigate problems.
Abide by all Change Management, Service Management and Incident Management processes and procedures.
Attend Change Approval Board (CAB) meetings, and Incident Management conference calls as needed.
Required Experience and Skills:
Akamai Administration - Relevant experience in Akamai Web Application Firewall.
AWS - Experience deploying and maintaining servers in a public-cloud hosted virtual environment, preferably in Amazon AWS cloud.
AWS certification a plus.
PowerShell - Practical scripting knowledge to automate tasks and processes using PowerShell.
Networking - General knowledge in Networking, i.
e.
TCP/IP, firewall, network routing IT Runbooks - Ability to create and manage IT runbooks, and system and project documentation Configuration Management - Experience working with config management tools, like Ansible, is a plus BA/BS degree in Computer Science or Information Technology, or equivalent experience.
cxLoyalty, a subsidiary of JPMorgan Chase, is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards, merchandise and incentives while using data and analytics to personalize, optimize and deliver a world-class customer experience.
We have more than 40 years of experience designing, administering and fulfilling market leading loyalty programs for our respected clients and their customers.
Based in Stamford, Conn.
, cxLoyalty has more than 1,700 associates and provides services to consumers located in 14 countries.
.
Estimated Salary: $20 to $28 per hour based on qualifications.

Don't Be a Victim of Fraud

  • Electronic Scams
  • Home-based jobs
  • Fake Rentals
  • Bad Buyers
  • Non-Existent Merchandise
  • Secondhand Items
  • More...

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.