Client Care Coordinator
Nest & Care Nest & Care Silver Spring, MD Silver Spring, MD Full-time Full-time $20 an hour $20 an hour 16 hours ago 16 hours ago 16 hours ago Nest & Care is a company where the genuine care and comfort of our clients is our highest mission.
We pledge to provide white glove home care service to our clients.
The Nest & Care experience enhances the quality of life of our clients, instills well-being, and fulfills even the unexpressed wishes and needs of our clients.
Responsibilities:
o Perform supervisory/quality assurance visits to check on status of cases.
Review log book/notes.
Observe caregiver(s) to assess appropriateness and rapport.
Assess client/family/facility satisfaction with client services and determine if any changes to care plan and/or caregiver are needed.
Goal is a minimum of 7 quality assurance client visits per week.
New clients are visited within the first 7 days and existing clients are visited at least every 30 days.
Keep tracking system for all quality assurance visits needed and completed.
(KPI) o Regularly evaluate and discuss need for increase in service/billable hours as appropriate.
(KPI) o Use Home Care Pulse survey monthly to review feedback from clients and caregivers, and use the tool to improve client client and caregiver satisfaction.
(KPI) o Actively pursue new and existing clients and caregivers to bolster Nest & Care's digital reputation by asking for reviews on Google, Facebook and/or Caring.
com o Create documentation of all quality assurance visits in system.
(KPI) o Evaluate clients to determine appropriate service mix, including activities, personal care needs and need for outside services.
Evaluate and document safety issues and concerns and plan for addressing.
o Responsible for caregiver performance evaluations.
(KPI) o Troubleshoot caregiver performance concerns.
Remove caregivers from cases as appropriate if serious infractions or complaints occur.
Coordinate all actions with Staffing Department, Operations Coordinator, Administrator/Designee.
o Subsequent to disciplinary action and/or performance concerns, perform follow up supervision of caregivers to assess adherence with performance expectations.
(KPI) 1 o Document caregiver compliments, concerns and complaints in system.
o Responsible for caregiver retention activities in collaboration with Administrator/Operations Coordinator.
o Provide direct client care as needed.
o On call rotation (every other week) o Complete client intakes, assessments and care plans as needed, and input into software program.
(KPI) o Work with Staffing Coordinator to ensure effective staffing of cases at all times.
o Open new cases and complete service agreements and related forms with clients/families as needed/directed.
o Any assessments performed must be coordinated with the Staffing Department and Director of Nursing.
o Discuss home care services with potential clients and referral sources both over the phone and in person (home assessment).
o Walk caregiver(s) into case (i.
e.
home, facility) on first visit to introduce caregiver(s) to client/family/facility and ensure caregiver(s') understanding of care plan.
o Train caregivers (fill-in/permanent/temporary) per care plan.
Responsible in making sure caregiver is trained and equipped to implement the care plan.
o Liaise with existing referral sources in an effort to foster and maintain excellent working relationships and generate ongoing referrals/business.
Perform marketing functions as directed.
o Perform other duties as assigned.
Benefit Package:
Paid Time-Off (PTO):
40 hours (After 90 days of Employment) Sick Time Max:
Max of 40 hours /year (per Maryland's Earned Sick Time and Safe Law) Job Type:
Full-time Pay:
$20.
00 per hour
Benefits:
401(k) matching Paid time off Schedule:
Day shift Monday to Friday On call
Experience:
Client Service/Home Health:
1 year (Preferred) License/Certification:
Driver's License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We pledge to provide white glove home care service to our clients.
The Nest & Care experience enhances the quality of life of our clients, instills well-being, and fulfills even the unexpressed wishes and needs of our clients.
Responsibilities:
o Perform supervisory/quality assurance visits to check on status of cases.
Review log book/notes.
Observe caregiver(s) to assess appropriateness and rapport.
Assess client/family/facility satisfaction with client services and determine if any changes to care plan and/or caregiver are needed.
Goal is a minimum of 7 quality assurance client visits per week.
New clients are visited within the first 7 days and existing clients are visited at least every 30 days.
Keep tracking system for all quality assurance visits needed and completed.
(KPI) o Regularly evaluate and discuss need for increase in service/billable hours as appropriate.
(KPI) o Use Home Care Pulse survey monthly to review feedback from clients and caregivers, and use the tool to improve client client and caregiver satisfaction.
(KPI) o Actively pursue new and existing clients and caregivers to bolster Nest & Care's digital reputation by asking for reviews on Google, Facebook and/or Caring.
com o Create documentation of all quality assurance visits in system.
(KPI) o Evaluate clients to determine appropriate service mix, including activities, personal care needs and need for outside services.
Evaluate and document safety issues and concerns and plan for addressing.
o Responsible for caregiver performance evaluations.
(KPI) o Troubleshoot caregiver performance concerns.
Remove caregivers from cases as appropriate if serious infractions or complaints occur.
Coordinate all actions with Staffing Department, Operations Coordinator, Administrator/Designee.
o Subsequent to disciplinary action and/or performance concerns, perform follow up supervision of caregivers to assess adherence with performance expectations.
(KPI) 1 o Document caregiver compliments, concerns and complaints in system.
o Responsible for caregiver retention activities in collaboration with Administrator/Operations Coordinator.
o Provide direct client care as needed.
o On call rotation (every other week) o Complete client intakes, assessments and care plans as needed, and input into software program.
(KPI) o Work with Staffing Coordinator to ensure effective staffing of cases at all times.
o Open new cases and complete service agreements and related forms with clients/families as needed/directed.
o Any assessments performed must be coordinated with the Staffing Department and Director of Nursing.
o Discuss home care services with potential clients and referral sources both over the phone and in person (home assessment).
o Walk caregiver(s) into case (i.
e.
home, facility) on first visit to introduce caregiver(s) to client/family/facility and ensure caregiver(s') understanding of care plan.
o Train caregivers (fill-in/permanent/temporary) per care plan.
Responsible in making sure caregiver is trained and equipped to implement the care plan.
o Liaise with existing referral sources in an effort to foster and maintain excellent working relationships and generate ongoing referrals/business.
Perform marketing functions as directed.
o Perform other duties as assigned.
Benefit Package:
Paid Time-Off (PTO):
40 hours (After 90 days of Employment) Sick Time Max:
Max of 40 hours /year (per Maryland's Earned Sick Time and Safe Law) Job Type:
Full-time Pay:
$20.
00 per hour
Benefits:
401(k) matching Paid time off Schedule:
Day shift Monday to Friday On call
Experience:
Client Service/Home Health:
1 year (Preferred) License/Certification:
Driver's License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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