Account Manager- Hybrid
Account Manager Job Description Job
Summary:
The Account Manager serves as the primary business contact for the client; hence, being responsible for client satisfaction. The Account Manager fosters and maintains positive relationships between 1st Choice and its clients. This role involves overseeing the interactions, communications, and overall experience between clients and internal team members. Job Duties:
Accountability Function as the central hub for information flow, ensuring clear and timely updates between clients and internal teams. Champion exceptional experiences for clients through initiative-taking communication, active listening, and personalized support. Cultivate trust and loyalty through regular communication, feedback mechanisms, and resolution of inquiries, issues, and escalations. Manage a portfolio of client accounts, ensuring timely delivery of staffing requirements, contract renewals, and adherence to service level agreements (SLAs). Continuously assess and improve client service processes through customer-centric initiatives and data analysis. Collaborate with internal teams to align strategies, address client and associate needs, and communicate feedback for service enhancements. Identify opportunities to upsell or cross-sell additional services to existing clients. Identify, create, and execute sales plans to generate revenue from new clients. Analyze client data and trends to track satisfaction levels, generate reports, and derive insights for service improvement. Recruiting and Sourcing Assist Recruiters with identifying & attracting top talent; partnering with recruiters to find and engage exceptional candidates exceeding client expectations. Collaborate with recruiters and clients to create targeted recruiting strategies to source candidates through various channels that will yield quality talent for specific client staffing needs. Proactively stay ahead of changing client staffing requirements and anticipate future needs. Leverage the existing applicant tracking software (Bullhorn) to input relevant notes and data into the system, contributing to recruitment reports that highlight achievements and areas requiring enhancement. Project Management Ensure all client staffing requirements meet deadlines, budgets, and quality standards. Work closely with internal teams to track staffing progress and proactively address potential issues. Participate in contract negotiation and renewal processes for client staffing engagements. Work Setting 80% Remote; 20 % On-site; Must be able to travel to client sites throughout assigned territory. Education & Experience Requirements:
Bachelor's degree in business administration, Human Resources, Marketing, or a related field. 3-5 years of experience in client management, talent acquisition or staffing industry, focusing on building solid internal and external relationships and exceeding client expectations. Proven experience managing associate teams and facilitating communication is a plus. Knowledge and Skills Requirements:
Proficiency in Microsoft Office Suite, ATS, and CRM software. Understanding of the recruiting and project management processes. High level of initiative, strong interpersonal and communication skills. Ability to build trust and rapport with both clients and associates. Excellent written and oral communication skills. Excellent organizational and time management skills. Ability to work independently and as part of a team. Recommended Skills Active Listening Business Administration Customer Relationship Management Customer Service Data Analysis Establishing Trust Apply to this job. Think you're the perfect candidate? Apply Now $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Account Manager serves as the primary business contact for the client; hence, being responsible for client satisfaction. The Account Manager fosters and maintains positive relationships between 1st Choice and its clients. This role involves overseeing the interactions, communications, and overall experience between clients and internal team members. Job Duties:
Accountability Function as the central hub for information flow, ensuring clear and timely updates between clients and internal teams. Champion exceptional experiences for clients through initiative-taking communication, active listening, and personalized support. Cultivate trust and loyalty through regular communication, feedback mechanisms, and resolution of inquiries, issues, and escalations. Manage a portfolio of client accounts, ensuring timely delivery of staffing requirements, contract renewals, and adherence to service level agreements (SLAs). Continuously assess and improve client service processes through customer-centric initiatives and data analysis. Collaborate with internal teams to align strategies, address client and associate needs, and communicate feedback for service enhancements. Identify opportunities to upsell or cross-sell additional services to existing clients. Identify, create, and execute sales plans to generate revenue from new clients. Analyze client data and trends to track satisfaction levels, generate reports, and derive insights for service improvement. Recruiting and Sourcing Assist Recruiters with identifying & attracting top talent; partnering with recruiters to find and engage exceptional candidates exceeding client expectations. Collaborate with recruiters and clients to create targeted recruiting strategies to source candidates through various channels that will yield quality talent for specific client staffing needs. Proactively stay ahead of changing client staffing requirements and anticipate future needs. Leverage the existing applicant tracking software (Bullhorn) to input relevant notes and data into the system, contributing to recruitment reports that highlight achievements and areas requiring enhancement. Project Management Ensure all client staffing requirements meet deadlines, budgets, and quality standards. Work closely with internal teams to track staffing progress and proactively address potential issues. Participate in contract negotiation and renewal processes for client staffing engagements. Work Setting 80% Remote; 20 % On-site; Must be able to travel to client sites throughout assigned territory. Education & Experience Requirements:
Bachelor's degree in business administration, Human Resources, Marketing, or a related field. 3-5 years of experience in client management, talent acquisition or staffing industry, focusing on building solid internal and external relationships and exceeding client expectations. Proven experience managing associate teams and facilitating communication is a plus. Knowledge and Skills Requirements:
Proficiency in Microsoft Office Suite, ATS, and CRM software. Understanding of the recruiting and project management processes. High level of initiative, strong interpersonal and communication skills. Ability to build trust and rapport with both clients and associates. Excellent written and oral communication skills. Excellent organizational and time management skills. Ability to work independently and as part of a team. Recommended Skills Active Listening Business Administration Customer Relationship Management Customer Service Data Analysis Establishing Trust Apply to this job. Think you're the perfect candidate? Apply Now $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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